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19 Qs

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Assessment

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Practice Problem

Hard

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Angela Faith Solis

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19 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

are intangible activities, benefits, or performances provided by one party to another.

Services
Intangibility
Inseparability
Service Encounter
Remote Encounter

2.

MULTIPLE CHOICE QUESTION

30 sec • Ungraded

A service is not a physical product that you can touch or see.

Services
Intangibility
Inseparability
Service Encounter
Remote Encounter

3.

MULTIPLE CHOICE QUESTION

30 sec • Ungraded

One unique characteristic of services is that the service and the service provider cannot be separated

Services
Intangibility
Inseparability
Service Encounter
Remote Encounter

4.

MULTIPLE CHOICE QUESTION

30 sec • Ungraded

is the interaction between a customer and a service provider at various touchpoints.

Services
Intangibility
Inseparability
Service Encounter
Remote Encounter

5.

MULTIPLE CHOICE QUESTION

30 sec • Ungraded

A type of service encounter where: No physical presence, digital platforms, automation

Services
Intangibility
Inseparability
Service Encounter
Remote Encounter

6.

MULTIPLE CHOICE QUESTION

30 sec • Ungraded

A stage of service encounter where it focuses on customer expectations, preparation, and engagement before the actual service interaction.

Services
Intangibility
Inseparability
Service Encounter
Remote Encounter

7.

MULTIPLE CHOICE QUESTION

30 sec • Ungraded

A stage of service encounter where it focuses on customer expectations, preparation, and engagement before the actual service interaction.

Services
Intangibility
Inseparability
Service Encounter
Remote Encounter

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