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19 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
are intangible activities, benefits, or performances provided by one party to another.
2.
MULTIPLE CHOICE QUESTION
30 sec • Ungraded
A service is not a physical product that you can touch or see.
3.
MULTIPLE CHOICE QUESTION
30 sec • Ungraded
One unique characteristic of services is that the service and the service provider cannot be separated
4.
MULTIPLE CHOICE QUESTION
30 sec • Ungraded
is the interaction between a customer and a service provider at various touchpoints.
5.
MULTIPLE CHOICE QUESTION
30 sec • Ungraded
A type of service encounter where: No physical presence, digital platforms, automation
6.
MULTIPLE CHOICE QUESTION
30 sec • Ungraded
A stage of service encounter where it focuses on customer expectations, preparation, and engagement before the actual service interaction.
7.
MULTIPLE CHOICE QUESTION
30 sec • Ungraded
A stage of service encounter where it focuses on customer expectations, preparation, and engagement before the actual service interaction.
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