18MS2004_QA (MCQ)_SS

Service also includes support activities within companies, e.g., payroll preparation, secretarial support, and plant maintenance.

• True

• False

The stated needs are the needs which the customer specifies for procurement of goods or services.

• True

• False

According to ISO, Quality is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated and implied needs of the customer.

• True

• False

‘Drive out fear’ is one of Deming’s 14 points on route to quality.

• True

• False

The process of Six Sigma does not allows only 3.4 defects per million opportunities.

• True

• False

Quality of design encompasses requirements and specifications of the system.

• True

• False

Leaders should not place themselves in the customers‘ shoes and continually evaluate the customers‘ changing requirements and service their needs from that perspective.

• True

• False

Quality leaders learn from their competitors and try to instil similar kind of ideas in their organization by learning how their competitors are more successful.

• True

• False

The chairman of the Quality Council of India is appointed by the Vice President after a recommendation from the industry is sent to the government.

• True

• False

A Quality Council is a team that provides overall direction for achieving total quality culture.

• True

• False