OSL Q2 - Wireline Quiz Ontario

Team Name:

What type of Internet does Koodo offer?

• Fibre

• DSL

• Cable

• 5G

When does Koodo Internet take the customers first payment?

• Right away

• After 30 days

• On the selected activation date

• in 15 days

Why might an address show as in-eligible for Koodo Internet even though it is eligible? (Select all correct answers)

• 
  You copied/pasted the address

• 
  You entered "RD, CRT, DR" instead of "road, court, drive"

• The customer has a unit or apartment number

• The home isn't wired yet for service, but is within the serviceable footprint

True or False: TELUS customers can not receive discounts on Koodo Internet

• True

• 
  True, but only for new TELUS mobility activations

• False

True or False: Technicians can set up the customers equipment in their home

• True

• False

Select all services included with Stream+

• Netflix

• Amazon Prime

• Disney+

• Apple TV

• Discovery

True or False: Customers must create new accounts for their streaming services when subscribing to Stream+?

• True

• False

Customers are guaranteed to save _______ on their streaming services when subscribing to Stream+

• 14%

• $8

• 20%

• 28.5%

How do you activate Stream+ for TELUS & Koodo Mobility customers?

• In the add-ons section when doing a mobile activation

• By selecting the option to activate a new account in Partners

• 
  Through the subscriptions tab in the customers dashboard

• 
  Through the customers Self-Serve account