At the hotel A2

Match:

• hotel manager

• 
• receptionist

• 
• room key

• 
• key card

• 
• front desk/ reception

• 

Match:

• room service

• 
• elevator

• 
• guest

• 
• hotel staff

• 
• bellman

• 

I will ask the _______ to take your luggage to the room.

• luggage man

• hotel man

• redman

• bellman

Hi! I'm _________. I have a reservation.

• Checking in

• Checking

• Check

A: What time is the _______? B: You have to leave the room by noon.

• check in

• checkout

• Check

Who are they?

• Family

• A receptionist and guests

• Friends at a party

Where are they?

• At a hotel reception.

• At a party.

• At a restaurant.

What type of language do they use?

• High formal

• Neutral and polite

• Colloquial

What is it?

• shower

• room service

• single bed

• lift

What is it?

• double bed

• mini-bar

• shower

• towel