Manage My Account (MMA) Overview

What is the purpose of the Online Portal in the MMA service?

• To provide customer support

• To manage your CPS energy account conveniently

• All of the above

• To track energy usage

How can customers enroll in MMA?

• By visiting a local office

• By calling customer service

• By clicking the 'Manage My Account' orange button on the website

• By sending an email

What feature allows automatic deduction of bills from a bank account?

• Easy Enrollment

• Online Portal

• Autopay Feature

• Payment Plans

What can customers do with the Access to Energy Portal? (answer all that apply)

• Set up notifications for power outages

• View and print current bills and check balance due

• Pay by check for free

• Update emergency contacts

Fill in the blank: Customers can set up notifications for power outages and monthly energy bills using _________.

• Alert Preferences

• Notification Settings

• Energy Alerts

• Billing Notifications

What is the fee for paying via credit card?

• $1.00

• $2.35

• $3.50

• No fee

Fill in the blank: Customers can schedule payments up to _______ days in advance.

• 60

• 30

• 90

• 120

What should customers maintain for account security?

• A backup email

• A strong, unique password

• A list of transactions

• A secondary phone number

Fill in the blank: The _________ feature allows customers to update mailing address and phone number, manage profile, and authorize contacts.

• Profile Management

• Account Settings

• User Preferences

• Contact Information

If a customer forgets their MMA password, how do they recover it?

• Take valid ID to walk in center

• answer a math problem

• Reset the password online via email or have an agent send a password reset link to their email that is valid for 24 hours.

• none of these