14.6: Human Error

By the end of this session, learners should be able to outline the various ways companies can seek to reduce human error.

• Implementing automation

• Providing employee training

• Enhancing communication protocols

• All of the above

True or false? Human beings make mistakes. In a factory that works 24/7 a single mistake can stop production and lose the company money. However, a workforce that has good working conditions and feels valued will make fewer mistakes. Discuss why this might be true or false.

• True

• False

What is one common cause of human error related to training?

• Sufficient training

• Insufficient training

• Overtraining

What is a common cause of human error related to fatigue?

• A) Short shifts

• B) Long shifts with inadequate breaks

• C) Frequent breaks

What is a common cause of human error related to workload?

• Low volume production targets

• High volume production targets with tight deadlines

• No deadlines

Fill in the blank: Stress, which can be caused by some of the above, or other reasons, is a common cause of human error.

• Stress

• Relaxation

• Joy

• Boredom

What is the importance of training in dangerous working environments according to the passage?

• To ensure safety and reduce accidents

• To increase productivity

• To comply with legal requirements

• To improve employee satisfaction

Why might new training need to be given if technology is updated?

• To ensure employees understand the new technology

• To increase employee salaries

• To reduce the number of employees

• To maintain the old technology

What are the potential consequences of not providing proper training to employees?

• Decreased productivity and efficiency

• Increased employee satisfaction

• Improved customer service

• Higher employee retention rates

What is one cause of physical fatigue mentioned in the text?