What is the primary difference between maintaining and improving quality?

Quality Assurance and Compliance Quiz

Quiz
•
Financial Education
•
12th Grade
•
Easy
Danielle Davies
Used 1+ times
FREE Resource
20 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
There is no difference between maintaining and improving quality.
Improving quality requires less effort than maintaining quality.
Maintaining quality is more expensive than improving quality.
Maintaining quality involves keeping standards the same, while improving quality involves enhancing them.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a type of quality assurance activity?
Employee training
Market research
Financial audits
Process checklists
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why might an organization wish to improve quality across the organization?
To increase costs
To decrease production time
To reduce employee workload
To enhance customer satisfaction
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a benefit of maintaining quality in an organization?
Increased customer complaints
Higher employee turnover
Improved customer loyalty
Reduced market share
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How does quality maintenance differ between the public and private sectors?
The public sector has unlimited budgets for quality maintenance.
The private sector is not accountable for quality standards.
The scope, budgets, processes, and accountability differ.
There is no difference between the two sectors.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which approach is used by organizations to improve quality?
Complaint handling procedures
Ignoring customer feedback
Increasing prices
Reducing product features
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of quality standards for organizations?
To increase production costs
To ensure consistent quality across sectors
To limit innovation
To reduce employee training
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