Canales de atención
Professional Development
•10 Qs
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Canales de atención
Quiz
•
Professional Development
•
Professional Development
•
Hard
Jazmin Asto
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10 questions
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1.
MULTIPLE CHOICE QUESTION
2 mins • 2 pts
¿Cuántos canales de atención tenemos?
2
3
4
12
2.
MULTIPLE SELECT QUESTION
2 mins • 2 pts
¿Qué procesos podemos realizar en tienda?
Ventas
Reclamos
Servicio Técnico
Plataforma técnica
3.
MULTIPLE SELECT QUESTION
2 mins • 2 pts
Retail e Islas tienen en común lo siguiente:
Ventas
Atención al cliente
Son puntos de venta
Registran reclamos
4.
MULTIPLE CHOICE QUESTION
2 mins • 2 pts
¿Los APP MAYORISTAS pueden vender equipos?
Si
No
Si, pero sólo liberados
5.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Nosotros siendo canal digital multiskill, ¿Podemos atender casuísticas de clientes prepago?
Si
No
6.
MULTIPLE CHOICE QUESTION
2 mins • 2 pts
¿Por cuánto tiempo es el dscto de televentas?
6 meses
12 meses
Indefinido
Hasta que el cliente lo solicite
7.
MULTIPLE CHOICE QUESTION
2 mins • 2 pts
¿El canal de USSD se encuentra actualmente vigente?
Si
No
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