Identify and Minimise Personal Conflict

What is personal conflict?

• A disagreement between two or more people

• A problem that only one person faces

• A positive discussion about differences

• A legal dispute in court

Which of the following is a common cause of personal conflict in the workplace?

• Different communication styles

• Wearing the same outfit as a coworker

• Taking lunch breaks at different times

• Having the same job title

What is the best initial approach to resolving personal conflict?

• Ignoring the conflict until it disappears

• Talking to the person directly and calmly

• Reporting to HR immediately

• Avoiding the person involved

Which of the following is NOT a type of conflict?

• Task conflict

• Relationship conflict

• Personal growth conflict

• Value conflict

Which of the following scenarios best describes a personal conflict?

• Two employees disagree about how to complete a task

• A manager assigns a new task to an employee

• A company announces a new policy on remote work

• A team successfully completes a project ahead of schedule

What is the most common emotional response to personal conflict?

• Excitement

• Frustration

• Indifference

• Motivation

How can personal conflict affect workplace performance?

• It increases productivity and teamwork

• It can lower morale and create tension

• It has no impact on work performance

• It makes employees more competitive

Which communication technique is most effective for resolving conflicts?

• Raising your voice to be heard

• Active listening and asking questions

• Interrupting to correct misunderstandings

• Ignoring the other person's perspective

Which of the following is an example of a healthy way to respond to personal conflict?

• Blaming the other person

• Walking away and never addressing it

• Finding a compromise and discussing it openly

• Posting about it on social media

What does the 'win-win' approach to conflict resolution mean?

• Both parties find a mutually beneficial solution

• One person wins, and the other loses

• The conflict is completely avoided

• One person takes control of the situation