Telephone and Business Vocabulary Quiz

What does "Assist" mean?

• Avoid

• Ignore

• Help

• Confuse

If someone is "Available", they are:

• Out of town

• Free to talk or meet

• Sleeping

• Busy

A "Message" is:

• A phone call

• A long conversation

• Information left for someone

• A contract

To "Confirm" something is to:

• Cancel it

• Guess it

• Make sure it is correct

• Change it

What does "Reschedule" mean?

• Remove from the calendar

• Set a reminder

• Cancel permanently

• Change the time of a meeting

To "Forward" an email means to:

• Delete it

• Keep it

• Send it to someone else

• Ignore it

"Contact details" include:

• A person's hobbies

• A person's clothing size

• Phone number or email

• Food preferences

If someone is "Occupied", they are:

• Hungry

• Ready to help

• Busy

• Sleeping

To "Return a call" means to:

• End a call

• Call someone back

• Delete a message

• Change your number

An "Update" is:

• Old news

• New information

• A type of phone

• A payment