Conflict within an Organization Quiz

Conflict can be:

• Always negative and harmful

• None of the above

• Only positive and beneficial

• Both positive and negative depending on how it's handled

I am called a strike breaker, I turn up to work even though many workers have withdrawn their labour. What term describes me best?

• Replacement

• Scab labour

• Part-time employee

• Supervisor

Which is an example of positive conflict in the workplace?

• Employees constantly arguing about who takes longer breaks.

• A team brainstorming session leading to a new and innovative product idea.

• A manager ignoring an employee's concerns about safety hazards.

• A passive-aggressive work environment with unspoken resentments.

This is a very extreme measure that employers use to gain the upper hand in a conflict where they prevent employees from entering the business premises where they cannot sabotage business activities.

• Change of contract

• Lock outs

• Strike Action

• Closure

The employees choose to strictly follow their job descriptions and work contracts, arriving punctually, taking allocated breaks, and limiting their tasks to those explicitly outlined. They abstain from any extra duties or voluntary assistance. The scenario above describes:

• Go slow

• overtime bans

• work to rule

• picketing

Workers at the Port of Montreal implemented a tactic which deliberately reduce the efficiency of production, during contract negotiation. This tactic led to disruptions in supply chains and financial losses for businesses relying on the port's services. Which strategy did the port workers utilized?

• Go slow

• Lock outs

• Work to rule

• Strike action

Employees at a manufacturing plant organized outside the company's headquarters to protest against proposed layoffs and demand better severance packages. They carried signs and chanted slogans, garnering public attention and putting pressure on management to address their concerns during contract negotiations. Which strategy to gain the upper-hand did these employees use?

The intervention of a third person, into a dispute to assist the parties in negotiating jointly acceptable resolution of issues in conflict. These resolutions are purely suggestions.

• Arbitration

• Compromise

• Coordinating

• Mediation

I am a neutral third party who listens to evidence and makes a binding decision in a dispute.

• Mediator

• Conciliator

• Arbitrator

• Trade Unionist

This association is form to protect and promote the interest of its members.