chapter 6 PROBLEM SOLVING AND DECISION MAKING

The process by which individuals attempt

to overcome difficulties, achieve plans

that move them from a starting situation

to a desired goal, or reach conclusions

through the use of higher mental

functions, such as reasoning and

"the process of overcoming obstacles,

achieving goals, and reaching

conclusions using higher mental functions

like reasoning and creative thinking to

find solutions. " according to?

• (Cherry, 2022)

• . (APA)

• (Merriam)

• (GoLeanSixSigma.com, 2017)

It is also known as a scatter plot is a graph in

which the values of two variables are plotted along

two axes, the pattern To use scatter plots in root

cause analysis, an independent of the resulting

points revealing any correlation present.

• root cause analysis

• pareto chart

• the 5 whys

• scatter diagram

It all starts with the

manager ' s realization that he/she needs to make a

decision. He/she needs to clearly define the nature

of the decision that he/she must make.

• Gather Relevant Information

• Identify the Decision

• Identify the Alternatives

• Weigh the Evidence

At this step, Managers are now ready to take some

positive action by beginning to implement the

alternative they chose in Step 5.

• Identify the Alternatives

• Review One's Decision and Its

  Consequences

• Take Action

• Choose Among Alternatives