HR REVIEW CHAPTER 1,2

What is a job description?

• A list of tasks that a person working in a specific position must perform

• The revenue generated from selling products and services to consumers in the hospitality industry.

• Employees in the organization direct the work of supervisors.

• Employees in the organization direct the work of lower-level staff.

Who are the employees in the organization that direct the work of the supervisors?

• Supervisors

• Managers

• Entrepreneurs

• Human resources specialists

The rules and regulations established by an organization dictate how employees should act. What is this?

• Work process

• Empowerment

• Policy

• Human resources department

Beliefs, experiences, and common rules that influence the way things operate in an organization. What is this type in a company?

• Company revenue

• Company collaboration

• Company culture

• Company behavior

What is the responsibility of the human resources department?

• Recruitment, screening, and protecting employees

• Recruitment, screening, and developing employees

• Recruitment, salary payment, and developing employees

• Communication, screening, and developing employees

What is employee turnover?

• The rate at which employees are replaced within a specific period of time

• Activities undertaken to eliminate jobs in order to create greater efficiency and cost savings.

• Employees in the organization who direct the work of lower-level employees.

• Individuals hired by a hotel or travel organization.

Who has the highest position in the human resources department?

• Supervisor

• Manager

• Employee

• No one

What does an organization have available to achieve its goals? What is it?

• Management process

• Resources

• Labor intensity

• Value added

What is the main resource of the human resources department?

• Company culture

• Finance

• People

• Technology

What can be calculated as the number of employees leaving in a year divided by the number of employees in the workforce?

• Employee recruitment rate

• Employee turnover rate

• Employee layoff rate

• Employee promotion rate