BPO Services Quiz

BPO Services Quiz

10th Grade

20 Qs

quiz-placeholder

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BPO Services Quiz

BPO Services Quiz

Assessment

Quiz

Computers

10th Grade

Medium

Created by

Zj Baal

Used 1+ times

FREE Resource

20 questions

Show all answers

1.

FILL IN THE BLANK QUESTION

3 mins • 2 pts

It refers to the outsourcing of services to a neighboring country.

2.

FILL IN THE BLANK QUESTION

3 mins • 2 pts

A company that handles payroll processing for other businesses.

3.

FILL IN THE BLANK QUESTION

3 mins • 2 pts

This process verifies and updates customer information, such as names and contact details.

4.

FILL IN THE BLANK QUESTION

3 mins • 2 pts

The industry that specializes in handling inbound and outbound calls for various businesses.

5.

FILL IN THE BLANK QUESTION

3 mins • 2 pts

A centralized office where customer service representatives handle high volumes of calls.

6.

FILL IN THE BLANK QUESTION

3 mins • 2 pts

A strategy that involves outsourcing non-core functions to external providers.

7.

FILL IN THE BLANK QUESTION

3 mins • 2 pts

The process of purchasing and managing supplier contracts.

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