BSCM 102 Quiz 5

Match the following descriptions with the appropriate document:

• Business Report

• A digital form of communication used for both internal and external business interactions, requiring professionalism and clarity.

• Business proposal

• A structured document designed to persuade an audience to take action, such as approving a project or providing funding.

• Email

• A brief written message sent and received using a digital device, useful for informal, brief, and time-sensitive communication.

• Text message

• A document summarizing an individual's education, experience, and skills for employment opportunities.

• Résumé

• A structured document presenting data and analysis to aid decision-making.

Match the following descriptions with the correct document they describe:

• Direct/good news letters

• Messages that build and maintain positive business relationships, such as thank-you letters and congratulatory notes.

• Business letters

• A formal document used for internal business communication, often for policies, procedures, or updates.

• Goodwill letters

• Letters structured to deliver negative news with tact, often using an indirect approach with a buffer statement.

• Bad news letters

• Letters that deliver positive information directly, such as job offers or approval notifications.

• Memorandum

• A formal written message used for external communication, typically printed on company letterhead.

Presents facts without analysis (e.g., progress reports).

• Project report

• Informational report

• Analytical report

• Business report

Includes evaluation and recommendations (e.g., feasibility studies).

• Analytical report

• Business report

• Informational report

• Project report

Focuses on skills and abilities rather than work history.

• Chronological Résumé

• Functional Résumé

• Combination Résumé

• Targeted Résumé

A résumé optimized for applicant tracking systems (ATS), using key industry-related terms.

• Targeted Résumé

• Functional Résumé

• Chronological Résumé

• Scannable Résumé

  
  

Blends chronological and functional formats when documenting worker information.

• Targeted Résumé

• Scannable Résumé

• Combination Résumé

• Functional Résumé

The importance of maintaining professionalism and avoiding misinterpretation in text and email communication.

• Netiquette

• Tone in Digital Communication

• Reply-All Etiquette

• Virginia Shea's Rules of Netiquette

The practice of using "Reply All" sparingly to avoid unnecessary email clutter and miscommunication.

• Netiquette

• Reply All protocol

• Email netiquette

• Reply All Netiquette

A persuasive communication designed to convince an audience to purchase a product or service.

• Convincing message

• Text message

• Sales message

• Sales pitch