Communication Skills Test

It is a communication "do" to at least pretend you are listening.

• True

• False

It's okay to interrupt if you think the other person is wrong.

• True

• False

''Nonverbal'' cues could be:

• Eye contact

• Open arms

• Nodding

• All of the above

You will get along with adults better if you use effective communication.

• True

• False

It is a communication "do" to hear a person out and resist distractions.

• True

• False

The use of sounds and words to express yourself is what form of communication?

• Non-Verbal Communication

• Customer Service

• Interpretive Dance

• Verbal Communication

The order of the three parts of an I-message (I feel, when, because) is not important.

• True

• False

Which of the following is a barrier to communication?

• Message is not clear

• Not listening

• Lack of language skills

• All of the above

Most people may start to feel defensive when a conversation starts with "you did this wrong."

• True

• False

It's okay to offer advice when not asked for.

• True

• False