CU1 WA1 QUIZ 1

What is the definition of quality?

• A standard for product durability

• The totality of features of a product that meet requirements

• The ability of a product to meet customer needs

• A measure of customer satisfaction

What does Quality Assurance encompass?

• Only the final inspection of products

• All activities to ensure customer satisfaction

• The design of new products

• The marketing strategies for products

Who is responsible for reviewing the quality manual annually?

• The General Manager

• The QA/QC Head

• The marketing department

• The production team

What is a key component of Quality Control?

• Systematic planning and actions

• Employee training programs

• Customer feedback analysis

• Testing and measuring products against standards

What is the purpose of a quality manual?

• To outline marketing strategies

• To provide guidelines for quality assurance

• To document employee performance

• To track sales data

What is meant by 'zero defect'?

• A product that is sold at a discount

• A standard where no errors are acceptable

• A product that is easy to return

• A product that has no warranty

What type of customers are referred to as internal customers?

• Suppliers of raw materials

• End users of the product

• Colleagues within the same department

• External stakeholders

What should be done if more than 20 amendments are received for the quality manual?

• They should be ignored

• They should be reviewed as a whole

• They should be implemented immediately

• They should be sent to the marketing team

What is the role of the QA/QC department in document control?

• To create marketing materials

• To ensure documents are up to date and approved

• To oversee financial records

• To manage employee schedules

What is a key responsibility of management in the quality manual?

• To ensure quality system implementation

• To design new products

• To conduct market research

• To handle customer complaints