Topic Area 5: Selecting the method communication method

A restaurant wants to quickly inform customers about a limited-time discount on a specific menu item. Which digital communication method would be suitable to reach to all customers?

• Creating a detailed infographic to show in the restaurant

• To pass leaflets to customers on the street.

• Update the restaurants website with a news article

• Calling Customers through VOIP

A small IT company needs to share a comprehensive technical report with a client who is located overseas. The report includes detailed diagrams and requires the client to provide feedback on specific sections. Which digital communication method would be best for sending the report and getting feedback?

• Sending a series of small instant messages outlining the key points.

• Sending the document as an email attachment.

• Posting the report on a social media platform.

• Describing the report over a VoIP call.

A local charity wants to raise awareness and collect donations for an upcoming fundraising event targeting the local community. Which combination of digital communication methods would be most suitable.

• Sending newsletters through mail and advertising through leaflets

• Create a website with links and use social media to share updates

• Making VoIP calls to residents and sending text messages

• Placing flyers in libraries and sending emails to businesses.

A software development team needs to have a real-time discussion with a client to clarify the requirements for a new project. The client lives in a different time zone. Which digital communication method would be most suitable for this discussion?

• Send a list of questions via email for the client to answer.

• Arranging a VOIP call at a convenient time to discuss the requirements

• Sharing a document online and asking the client to add comments

• Sending a recorded video message explaining the project details.

A college need to distribute important updates to its policy on using the college's network to all current students. Which distribution channel will ensure all students will receive and access this information.

• Distributing copies of the policy in the college

• Creating a presentation on the policy update and holding an assembly.

• Sending the policy document by email to all students

• Sharing the update on the college's social media channels.

A marketing team has created a short promotional video for a new product and wants to share it widely to generate interest. Which method would be most suitable to maximise the impact of this video.

• Embedding the video inside an email.

• Sharing the video on multimedia platforms and social media

• Describing the video content in an audio podcast

• Showing a still image of a video through leaflets

A customer service department needs to provide step by step troubleshooting instructions to a customer who is experiencing a technical issue. Which method will be most suitable?

• Detailing how to solve the problem through VOIP

• Provide written instructions and send over email.

• Send a website link to a technical manual.

• Showing how to solve the problem step by step through a presentation.

A team needs to meet remotely. Which communication method would be essential for this?

• Sending group emails to each other to conduct the meeting.

• Using web conferencing to allow participants to share screens.

• Sharing information and screenshots in a group chat.

• Using collaborative tools to share a presentation where everyone makes contributions.

A company wants to gather quick feedback from a large number of customers about their levels of satisfaction.

• Conduct individual VoIP interviews with each customer

• Sending out a short online questionnaire via email

• Having a facility for customers to post feedback on the company's website

• Asking for feedback through a post on social media

An emergency services team needs to communicate critical updates and location information to is employees immediately. Which distribution method is best for this?

• Sending out emails with updates

• Using a messaging system

• Posting updates on a public website

• Making VoIP calls to each team member