Computer Systems Servicing Summative Exam

What is the main purpose of work instructions?

• To describe general company policies

• To provide a step-by-step guide for performing specific tasks

• To explain why a company follows certain procedures

• To outline an organization's goals and objectives

How do work instructions differ from procedures?

• Work instructions are more detailed than procedures

• Procedures focus only on company policies

• Work instructions are broader and apply to multiple tasks

• Procedures are used only by managers

Which of the following is an example of a work instruction?

• A company's annual report

• A step-by-step guide to installing antivirus software

• A document explaining company values

• A memo about an upcoming meeting

Why are work instructions important in an organization?

• They help reduce errors and ensure efficiency

• They replace the need for employee training

• They are required for all business activities

• They allow employees to work without supervision

What is the first step in creating a document in Microsoft Word?

• Typing the text

• Opening Microsoft Word

• Formatting the document

• Printing the document

Which of the following best describes a procedure?

• It explains what needs to be done but does not include all steps

• It provides specific, detailed steps for a task

• It only applies to software-related tasks

• It is a company-wide policy statement

What should be included in a well-written work instruction?

• Complex and detailed explanations

• Steps written in different formats for variety

• Clear, concise, and specific instructions

• General guidelines with no specific steps

What is the purpose of numbering steps in a work instruction?

• To make the document look professional

• To ensure consistency and organization

• To allow employees to choose any order

• To increase document length

Which of the following is an example of a process?

• A document listing safety guidelines

• A guide on how to rename a file

• The overall concept of installing antivirus software

• A step-by-step method for updating a program

How do work instructions contribute to workplace safety?

• By replacing the need for employee training

• By ensuring that employees follow standardized steps correctly

• By allowing employees to skip steps if they feel confident

• By focusing only on emergency procedures