Effective Listening Skills

What type of questions should you ask to improve active listening skills?

• Open-ended questions

• Closed-ended questions

• Rhetorical questions

• Leading questions

If you do not understand something during a conversation, you should:

• Ignore it and move on

• Ask for clarification

• Pretend to understand

• Change the subject

Using appropriate eye contact is important in active listening because:

• it shows disinterest.

• it helps in building trust and understanding.

• it distracts the speaker.

• it is a sign of aggression.

What non-verbal actions should be avoided to prevent turnoffs in a conversation?

• Avoiding eye contact

• Crossing arms

• Fidgeting

• All of the above

You should avoid standing or sitting too close to someone during a conversation because:

• it can make the other person uncomfortable.

• it is a sign of disrespect.

• it is considered rude.

• it can lead to misunderstandings.

Leaning slightly forward when sitting translates to:

• Disinterest

• Interest

• Aggression

• Relaxation

Letting your arms rest at your side while standing indicates:

• Confidence

• Nervousness

• Aggression

• Indifference

Touching your face with your hand from time to time can be interpreted as:

• contemplative

• A way to keep your face clean

• A method to improve concentration

• A gesture of confidence

Facial expressions and tone of voice are important in communication because they:

• convey emotions and intentions

• are irrelevant to understanding

• only matter in written communication

• are universally understood

What is the importance of being honest and sincere in active listening?

• It builds trust and respect.

• It makes conversations longer.

• It allows for more arguments.

• It reduces the need for listening.