Introduction to Healthcare Terminology Week 9

What is the absence of emotion or lack of caring or concern called?

• A) Empathy

• B) Apathy

• C) Sympathy

• D) Feedback

What is expressing personal needs and feelings in a direct and respectful manner known as?

• A) Assertive Communication

• B) Nonverbal Communication

• C) Verbal Communication

• D) Written Communication

Communication is the exchange of information, thoughts, ideas, and feelings occurring through verbal, written, visual, and nonverbal means.

• True

• False

What is the competitive or opposing action of incompatibles called?

• Empathy

• Conflict

• Sympathy

• Feedback

EHR/EMR stands for Electronic Health Record/Electronic Medical Record.

• True

• False

What is the capacity to understand or feel another person’s experience called?

• Sympathy

• Empathy

• Apathy

• Conflict

Feedback is the response of the message receiver to the message sender.

• True

• False

What is the active process of paying attention to and making an effort to hear what the other person is saying called?

• Listening

• Verbal Communication

• Nonverbal Communication

• Visual Communication

A record that shows all diseases, illnesses, treatments, and surgeries that a patient has had is called ________.

• Medical History

• Health Chart

• Medical Record

• Treatment Log

A written record of a patient’s diagnosis, care, treatments, test results, prognosis is known as ________.

• Medical Record

• Clinical Note

• Health Log

• Patient Chart