How can a positive customer experience be created in-store?
Customer Service and Sales Quiz LL#4

Quiz
•
Other
•
9th - 12th Grade
•
Hard
Latanya Lawrence
FREE Resource
25 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
By maintaining a clean and organized environment
By ignoring customer needs
By rushing customers
By limiting staff interaction
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the importance of first impressions in retail?
They have no impact
They can influence a customer’s perception
They are only relevant online
They should be ignored
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How can you gather customer feedback to improve the experience?
Avoid surveys
Ask directly and provide feedback options
Only focus on complaints
Ignore feedback
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the impact of a well-trained staff on customer experience?
It complicates service
It enhances service quality and satisfaction
It creates confusion
It is not important
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How can ambiance affect customer experience in retail?
It has no effect
It can enhance or detract from the shopping experience
It is only relevant online
It is not necessary
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the significance of store layout in customer shopping behavior?
It has no significance
It influences the flow of traffic and product visibility
It should be ignored
It complicates navigation
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How can lighting affect customer experience in a retail store?
It has no impact
It can create mood and highlight products
It is only relevant in restaurants
It complicates the shopping process
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