S3.25 BUSM4568 Week 3 Rooms Division Management

What is the primary function of the Rooms Division Department in a hotel?

• Food and Beverage Services

• Guest Service Center

• Revenue generation

• Marketing

Which of the following is NOT a role of a Rooms Division Manager?

• Forecasting guest needs

• Managing the front office and housekeeping departments

• Handling guest complaints

• Planning marketing strategies

Which hotel positions are most associated with Rooms Division Management?

• General Manager, Operations Manager, Front Office

• Housekeeping Manager, Front Office Manager, Reservation Manager

• Sales & Marketing Manager, Front Office Manager, Reservation Manager

• Housekeeping Manager, Front Office Manager, Executive Chef

How does Rooms Division Management primarily contribute to the hotel's profitability?

• By offering discounts to guests

• By providing effective guest service and forecasting needs

• By increasing food production

• By outsourcing room cleaning services

What key characteristic is required for a successful career in Rooms Division Management?

• Strong physical strength

• Confidence and skills (more soft than hard)

• High academic qualifications

• Extensive social media presence

In solving problems, the IDEA model stands for:

• 1) Identify: PROBLEM
  Develop: SOLUTION
  Execute: PLANS
  Assess: RESULTS

• 2) Identify: ISSUES
  Develop: SOLUTIONS
  Execute: A PLAN
  Access: RESULTS

• 3) Identify: PROBLEMS
  Develop: SOLUTIONS
  Execute: A PLAN
  Access: RESULTS

• 4) Identify: PROBLEMS
  Define: SOLUTIONS
  Execute: A PLAN
  Assess: RESULTS

Winning or losing an argument with a guest is rarely a victory for anyone. In the end, it’s all fruitful.

• True

• False

What is a defining feature of a Luxury scale/

5-star hotel?

• Broad range of amenities, Good quality service, design and physical attributes

• Luxury across all areas of operation, highly personalized service, excellent design quality and attention to detail.

• Deluxe guest experience. wide range of facilities and superior design qualities

• Budget facilities, cleanliness, guest security

From the Smith Travel Research (STR),

 Park Hyatt Saigon hotel (5 stars) and

the Sheraton Saigon Hotel (also 5 stars) are belonging to the same scale group

• True

• False

Among the three five-star hotels, which one has the highest room price?

• Park Hyatt Saigon

• Sheraton Saigon Hotel

• Rex Hotel Saigon