Understanding Business Intelligence Tools

Which of the following is a common data visualisation technique used in business intelligence software?

• Pie Chart

• Histogram

• Scatter Plot

• All of the above

What is the primary purpose of financial planning and analysis software?

• To manage customer relationships

• To forecast budgets and financial performance

• To create marketing campaigns

• To design websites

Which of the following is a key performance indicator (KPI) for a sales team?

• Number of website visitors

• Customer satisfaction score

• Revenue generated

• Employee turnover rate

What is a primary feature of customer relationship management (CRM) software?

• Inventory management

• Customer data management

• Financial reporting

• Supply chain optimisation

Which data visualisation technique is best for showing trends over time?

• Bar Chart

• Line Graph

• Pie Chart

• Scatter Plot

Which of the following is a financial planning and analysis software?

• Salesforce

• QuickBooks

• Microsoft Excel

• SAP Analytics Cloud

What does CRM stand for?

• Customer Resource Management

• Customer Relationship Management

• Client Resource Management

• Client Relationship Management

What is the main advantage of using business intelligence software?

• It automates customer service

• It provides real-time data insights

• It reduces employee turnover

• It increases product quality

Which KPI would be most relevant for a customer service department?

• Average response time

• Sales growth

• Market share

• Production cost

What is the purpose of a Gantt chart in project management?

• To track financial performance

• To visualise project timelines

• To manage customer relationships

• To analyse market trends