Emails/SMS issues/ ST Change

What are the additional ways to receive the verification code, apart from SMS? Select 2 that apply

• Authentication app

• Push notifications

• Skype message

• WhatsApp message

If PA funds are less than 500 USD, CSR can proceed with change ST on Chat/Email.

• True
• False

Changing ST via Google Meet requires POR verification.

• True
• False

If the client's Email is blocked in BackOffice,

• perform troubleshooting first

• escalate to SOS without troubleshooting

After sending a test email to the client, the next step is to ask them to check their spam, junk, and trash folders, as well as confirm they are checking the correct registered email inbox.

• True
• False