Test tuần 12/2025 - AR

"Your app is sending mail request review earlier than the delivered date, my customers gave reviews that they have not received orders. How can I fix this issue?"

Provide action when agent receive 1-star notification in the midnight

Provide all steps and explanation agent should support when customers complain app's widget make store slow loading

When customer provide store URL: sarlisi.co.jp

How can you find raw domain (a.k.a Shopify domain)?

"Your app does not give correct AE URL to import reviews. The imported reviews are not talking about my product"

Customer complains that our app does not give correct AliExpress link to import review, kindly provide explanation and solution for this issue

There’s a limit of sending emails to one customer, what’s the limit?

• 2 emails/ day

  5 emails/ week

• 2 emails/day

  5 emails/ month

• 3 emails/ day

  5 emails/ week

• 3 emails/ day

  5 emails/ month

If there is a widget that is not from our app, but customer asks to remove/ customize them, what should agent do?

(choose correct answers)

• Ask customer wait, agent needs to confirm with TS whether we can support the request

• Inform customer that it's not from our app

  (ask TS provide proof that's widget from another party)

• Confirm request clearly before ask TS check or execute it

• Agent can refuse if it's out of our expertise

  (prove it's out of our app's responsibility and we are not able to support)

• Support without any checking because it's customer's request

When suggesting upgrade to new widget version, which points CS should note with customer?

(choose correct answers)

• The new design of widget and the differences in designs of two versions

  (verified badge, content, customization and so on)

• Customer needs to re-setup new widget with their theme. It might take longer time if customer has many of product templates

• Our team will support customer re-setup until app widgets work well with their store

• Customers should check new widget demo

  (CS send link of demo and articles)

• Customer must re-setup by themselves to understand how the app works. Agent will not support

When the customer send this billing to ask refund, how agent could support?

https://prnt.sc/2MdPBDhN01Wy

• This is billing of Ali Hunter’s app, customer contact at mail [e-mail]

  to get their support

• This is billing from Zopi, customer contact at mail [e-mail]

  to get their support

• Ali Reviews app does not have this billing, ask customer recheck their installed app to find owner of the billing

Which cases you need to take from CS box when starting shift?

(choose correct answers)

• Bad review chat

  (1-star -> 3-star review)

• Pending DEV/QC

• New and On-going

• Refund

• Pending TS fulltime