Career Readiness Chapter 15

What is communication?

• Only spoken words between people

• The exchange of information between a sender and receiver

• Writing emails to customers

• Making phone calls at work

Which statement about nonverbal communication is true?

• It has less impact than verbal communication

• It only includes hand gestures

• It has a stronger impact when emotions are high

• It's not important in workplace settings

Why is it important to think before you speak?

• To memorize a script

• To waste time

• To come across more clearly and confidently

• To avoid speaking altogether

Who is an audience in communication?

• Only people who pay to listen

• Anyone who receives information

• Only supervisors at work

• People watching television

What is active listening?

• Hearing sounds while working

• Listening while doing other tasks

• Listening and responding with full attention

• Recording what someone says

What is a communication barrier?

• A physical or mental factor that makes communication difficult

• A wall between two people

• Speaking too quietly

• Using email instead of phone calls

Which is a good tip for writing success?

• Using complex language to sound smart

• Writing long, detailed sentences

• Using lots of slang

• Having a clear structure and logical order

What should you do when revising your writing?

• Only check spelling

• Read it aloud and look for mistakes

• Have only one draft

• Ignore grammar rules

What is previewing in reading?

• Reading the entire document quickly

• Looking at key parts to predict content

• Skipping difficult words

• Only reading the ending

What is skimming?

• Reading every word carefully

• Reading quickly to pick out key points

• Memorizing the text

• Looking only at pictures