Communication

The basic functions of management that communication relates to ?

• Word Spoken

• Body language

• Controlling

What is the Communication ?

• The process of transmit information one person to another.

• The process of talkin to someone.

• The act of using words to express feelings.

Importance of effective communication ?

• It daily activities require us to communicate with other people.

• It eliminates the need for written instructions or email.

• It is not necessary for teamwork and productivity.

What are two methods to overcome barriers to effective interpersonal communication ?

• Focusing only on words

• Obtain feedback

• Recognize emotions

• Ignoring nonverbal cues

According to the Basic Framework of Communication, what are the two main types of communication, and how are they categorized ?

• Formal communication

• Informal communication

• Invisible Communication

• Magical Communication

Which of the following is related to downward communication ?

• Customer complaints to the support team.

• Information flows from higher management to lower levels.

• Feedback from employees to management.

What is a Horizontal (Lateral) Communication ?

• It is the communication between an employee and a customer.

• It is communication between a manager and their subordinate.

• Communication between employees or departments at the same hierarchical level.

Info through ‘grapevine’ can be

accurate and at times inaccurate.

• False

• True

Verbal Communication focuses at....

Verbal communication and formal communication are same.

• False

• True