Client Expectations Management Quiz

What is the first step in managing client expectations according to the document?

• Establishing open communication and drafting detailed contracts

• Ignoring client feedback

• Setting unrealistic deadlines

• Avoiding discussions about project scope

What should be included in the contracts to set clear expectations?

• Project scope, deadlines, and revision policies

• Client's personal preferences

• Only the project budget

• A list of competitors

What is the purpose of a structured feedback process?

• To receive and incorporate feedback constructively

• To ignore client suggestions

• To delay project timelines

• To increase project costs

How should feedback be encouraged according to the document?

• By encouraging specific and constructive input

• By dismissing all feedback

• By only accepting positive feedback

• By avoiding client communication

What balance is important to maintain for project success?

• Flexibility and integrity

• Cost and time

• Quantity and quality

• Speed and accuracy

What should you be open to in order to balance flexibility and integrity?

• Feedback and adjustments

• Ignoring deadlines

• Increasing project costs

• Reducing project scope

Why is it important to explain the rationale behind creative decisions?

• To maintain artistic integrity and ensure project success

• To confuse the client

• To delay project completion

• To increase project costs