BBE Quarterly Sales Coaching

What is the minimum length a customer must keep SPC for it to count for us?

• 1 Day

• 1 Month

• 3 Month

• 6 Month

Which is not part of the 3-step BRS sales process?

• Close or Quote

• Hook Customer

• Qualify Address

• Explain Internet Speed Options

Which is not a type of closing strategy?

• Actual Close

• Assumptive Close

• Alternate Close

• Direct Close

Which metrics are important?

• SPC

• CE Revenue

• PPA

• BRS

• HUG

How do you build trust with the customer?

• Ask how much they are paying for internet

• Start with non-sales conversation

• Eye-contact, smile & laugh

• Ask a lot of questions

What is the primary factor impacting your results?

• Traffic

• Deals

• Your behaviors

• Customer Loyalty

The customer agrees to take a new phone with SPC without having to bring up discretionary. What should you do?

• Apply the disc towards the phone to help the customer out

• Leverage $120 to sell CE and increase basket size

• Leverage $120 to incentivize adding BRS and keep the other $120 to use when overcoming objections

If you're unable to close any subscription service with a customer, what can you always do?

• Sell CE

• Get a 5-star review

• Nothing

• Provide an exceptional experience

How much discount do you get on BRS when adding mobility?

• $5/month

• $10/month

• $15/month

Who is going to be the top salesperson next month?

• Me

• Someone Else