Knowledge Management Quiz

What is the primary purpose of Knowledge Management (KM)?

• To eliminate competition

• To reduce the number of employees

• To increase employee salaries

• To create, share, use, and manage knowledge

Which of the following is NOT listed as an organizational objective?

• Achieving Financial Success

• Focusing on Customer Service

• Improving Human Resources

• Increasing Employee Turnover

What is one of the critical challenges faced by the Philippines mentioned in the text?

• High employment rates

• COVID-19 pandemic

• Excessive tourism

• Low literacy rates

What are the four components of Knowledge Management?

• People, Process, Content, Sales

• Process, Content, Marketing, Strategy

• People, Technology, Finance, Strategy

• People, Process, Content/IT, Strategy

What role does KM play in public administration?

• It eliminates the need for technology

• It enhances public service decision-making

• It focuses solely on financial gains

• It reduces the need for training

Which of the following is a method of knowledge management mentioned in the text?

• Social Media Marketing

• On-the-Job Discussion

• Financial Auditing

• Product Development

What is the first step in the standard process of knowledge flow?

• Access knowledge

• Create new knowledge

• Share documented knowledge

• Review know-how

What does Intellectual Capital (IC) refer to?

• The marketing strategies of a company

• The physical assets of a company

• The value of employee knowledge and skills

• The financial capital of a company

What is the significance of having senior leaders in a KM program?

• They offer sponsorship and insight into strategy

• They manage day-to-day operations

• They handle customer service

• They provide financial support

What is the main focus of KM in the late nineties?

• Global expansion

• Financial management

• Personal side of knowledge

• Technological advancements