Verbal and Non-Verbal Communication Quiz

Which communication model represents communication as a linear process?

• Shannon-Weaver model

• Osgood-Schramm model

• Interpersonal communication model

• Berlo's SCMR model

According to the linear model of communication, at any given point in time a person is sending a message and receiving a message.

• True

• False

Cognitive complexity is identified as a component of communication competence.

• True

• False

We receive and respond to messages from another person at the same time that she or he is receiving and responding to us is an example of the _____________ model.

• Transactional

• Interactive

• Linear

• Cognitive

• none of the above

If you and your friend need to negotiate what 'frequently' means when it comes to how often you clean your apartment, this represents that:

• Sending and receiving are usually simultaneous.

• Meanings exist in and among people.

• Environment and noise affect communication.

• Channels make a difference.

• none of the above

Being unable to concentrate on what your mother is saying because you are upset about something that happened with a friend is an example of:

• external noise

• psychological noise

• physiological noise

• static

• none of the above

The idea that we might feel badly when our mother criticizes us, but less upset when a friend makes the same observation reveals that:

• Communication is transactional.

• Communication can be intentional or unintentional.

• Communication has a content and relational dimension.

• Communication is irreversible.

• none of the above

An example of physiological noise is:

• anger

• poor sound

• insecurity

• headache

• none of the above

The dynamic process that involves participants decoding and encoding messages is called:

• environment

• noise

• transactional

• context

Today's business approach is.

• Customer-centric

• Selling items

• Internal and external stakeholders