Answer Key Extraction

Leadership is the ability to motivate individuals and groups to accomplish goals.

• True

• False

Effective managers always find a way to make decisions with which every employee agrees.

• True

• False

Good leaders understand that they cannot treat all employees alike.

• True

• False

When Lacy is comparing a number of health insurance plans to offer her employees she is MAINLY working on controlling.

• True

• False

Alex and Bethany are both supervisors at Trinity Office Supplies. Alex has written a memo to Bethany regarding a shipment of printer cartridges. This is an example of vertical, internal communication.

• True

• False

The important human relations skills needed by managers are self-understanding, understanding others, communication, team building, and developing job satisfaction.

• True

• False

Soft skills relate to how managers work and how they relate to others.

• True

• False

Middle managers are responsible for the day-to-day work of a small group of employees.

• True

• False

Effective managers try to eliminate informal influence in work groups, as there can be only one leader in each group.

• True

• False

Implementing involves analyzing information, setting goals, and making decisions about what needs to be done.

• True

• False