BPO Industry Quiz

BPO Industry Quiz

10th Grade

15 Qs

quiz-placeholder

Similar activities

Contact Center Sevices

Contact Center Sevices

7th - 10th Grade

10 Qs

ETECH QUIZ 1

ETECH QUIZ 1

11th Grade

20 Qs

Quiz #1 - ISA111

Quiz #1 - ISA111

University

15 Qs

Software  Engineering Test 1

Software Engineering Test 1

University

20 Qs

Ucertify/CIW Mashup Lessons 1-4

Ucertify/CIW Mashup Lessons 1-4

10th Grade

20 Qs

Computer Software Prep 3

Computer Software Prep 3

9th - 12th Grade

15 Qs

DITN13 CLC Networking for Cloud Computing

DITN13 CLC Networking for Cloud Computing

University

11 Qs

INTRODUCTION TO NETWORK MANAGEMENT

INTRODUCTION TO NETWORK MANAGEMENT

University

15 Qs

BPO Industry Quiz

BPO Industry Quiz

Assessment

Quiz

Computers

10th Grade

Medium

Created by

Zj Baal

Used 2+ times

FREE Resource

15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which of the following is NOT a basic service related to the BPO industry?

Customer Service

Data Entry

Manufacturing Production

IT Support

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What is the primary function of a call center?

Managing payroll services for companies

Handling customer inquiries, complaints, and support services

Conducting research and development for new products

Training employees in different industries

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

How does a call center differ from general Business Process Outsourcing (BPO)?

Call centers focus on voice-based services, while BPO covers a wide range of processes.

Call centers only handle technical support, while BPO does not.

BPO companies work only with local businesses, while call centers operate globally.

Call centers are a type of BPO that specializes in data processing.

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which of the following BPO job roles involves evaluating customer interactions to improve service quality?

Customer Service Representative (CSR)

Quality Analyst (QA)

Technical Support Specialist

Data Entry Specialist

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What is one major advantage of working in a call center?

Fixed work schedules with no night shifts

No need for customer interaction

Competitive salary and career growth opportunities

No required skills or training

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What is a potential disadvantage of a career in the BPO industry?

Limited career growth

No job stability

Irregular work shifts and possible stress from high call volumes

Lack of job opportunities worldwide

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

If you are interested in solving technical issues for customers, which BPO role would best suit you?

Customer Service Representative

Technical Support Specialist

Human Resource Officer

Sales Representative

Create a free account and access millions of resources

Create resources
Host any resource
Get auto-graded reports
or continue with
Microsoft
Apple
Others
By signing up, you agree to our Terms of Service & Privacy Policy
Already have an account?