Which of the following is NOT a basic service related to the BPO industry?

BPO Industry Quiz

Quiz
•
Computers
•
10th Grade
•
Medium
Zj Baal
Used 2+ times
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Customer Service
Data Entry
Manufacturing Production
IT Support
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What is the primary function of a call center?
Managing payroll services for companies
Handling customer inquiries, complaints, and support services
Conducting research and development for new products
Training employees in different industries
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
How does a call center differ from general Business Process Outsourcing (BPO)?
Call centers focus on voice-based services, while BPO covers a wide range of processes.
Call centers only handle technical support, while BPO does not.
BPO companies work only with local businesses, while call centers operate globally.
Call centers are a type of BPO that specializes in data processing.
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Which of the following BPO job roles involves evaluating customer interactions to improve service quality?
Customer Service Representative (CSR)
Quality Analyst (QA)
Technical Support Specialist
Data Entry Specialist
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What is one major advantage of working in a call center?
Fixed work schedules with no night shifts
No need for customer interaction
Competitive salary and career growth opportunities
No required skills or training
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What is a potential disadvantage of a career in the BPO industry?
Limited career growth
No job stability
Irregular work shifts and possible stress from high call volumes
Lack of job opportunities worldwide
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
If you are interested in solving technical issues for customers, which BPO role would best suit you?
Customer Service Representative
Technical Support Specialist
Human Resource Officer
Sales Representative
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