Fraud Prevention Fun Quiz

What is a consequence of identity fraud in airline bookings?

• Credit card chargebacks

• The airline blacklisting the passenger

• Increased fraud prevention measures by airlines

• A lifetime supply of in-flight peanuts… but only if you don’t get caught!

What is a red flag that may indicate a fraudulent booking?

• Last-minute bookings with multiple passengers; Flights paid with multiple cards

• Mismatched billing and passenger details; Booking a round-trip ticket with the same departure and arrival airport

• Choosing the cheapest seat and adding every possible extra service; Card holder is an elderly person paying for a much younger one

• Booking a seat next to a crying baby… on purpose!

What is the best action to take if you suspect a fraudulent booking?

• Cancel the booking without notifying anyone

• Offer them a free upgrade if they can guess your favorite airline snack!

• Report it to the fraud prevention team

• • Wait to see if the passenger shows up before taking action

What is “friendly fraud”?

• When a passenger requests a refund for a missed flight, citing weather conditions, but their reason is not valid

• When a customer makes a reservation, never shows up, and later disputes the charge, claiming they never booked it

• A scam where a customer disputes a charge they actually made. A type of fraud that occurs when a customer disputes a legitimate charge they made on their credit card.

• When a passenger hugs a flight attendant too tightly at boarding, thinking they’re getting an upgrade!

List 4 countries that are classified as high risk

• Countries where it's considered high risk to refuse an extra serving of dessert!

• Countries that are known for their beautiful beaches and great vacation spots, like the Maldives, Fiji, Hawaii, and Bora Bora

• Countries with heavy tourist traffic but no travel advisories, like France, Italy, Spain, and Greece

• Countries from Africa, Latin America or Asia

What does “card testing” fraud involve?

• Fraudsters use a fake card to make large purchases and resell the items for profit

• Fraudsters using stolen cards to make small/test purchases before bigger ones.

• A customer deliberately uses an expired card to test if the system will accept it

• A passenger testing if they can charge the cost of their luggage to the in-flight snack bar instead!

Name at least 4 of our travel brands

• Hop2, Arangrant, Wowfare, Ovago, Gurufare, Chatdeal

• The Jetsetter Club, Frequent Flyers Inc., Adventure Seekers, and Budget Beach Bums!

• Expedia, Travelocity, Orbitz, and Hotwire

• Hilton Hotels, Marriott Resorts, Sheraton, and Radisson

How can agents help prevent airline fraud?

• By allowing customers to book tickets without asking for payment upfront

• By verifying passenger information and checking for red flags like mismatched details or suspicious bookings

• By letting the fraudsters take a free flight... on their own time!

• By offering discounts to customers without properly verifying their identity

What is “account takeover fraud”?

• A cybercriminal/hacker gains access to the victim’s login credentials to steal funds or information

• When a customer cancels their booking after using the wrong payment method multiple times

• • When someone creates multiple accounts under different names to exploit promotions

• When a fraudster takes over your account just to send you endless emails about amazing travel deals!

If a booking is made using multiple credit cards under different names, what is the best action?

• Accept the booking as usual and process the payment without any questions

• Investigate the booking and confirm the legitimacy with the passenger or relevant authorities

• • Immediately cancel the booking and charge a penalty fee to the passenger

• 1. Offer a free upgrade to a luxury seat and cross your fingers!