MId-term Business Writing

What is the primary purpose of a memo in business communication?

• To request product information

• To communicate internally within an organization

• To send a formal complaint

• To request a price quotation

Which of the following is NOT a common component of a memo?

• Subject line

• Salutation (Dear Sir/Madam)

• Sender's name

• Date

An inquiry letter is written to:

• Ask for information about a product or service

• Complain about a product or service

• Follow up on a previous complaint

• Cancel an order

Which of the following is essential in an inquiry letter?

• A demand for compensation

• A clear request for specific details

• A statement of dissatisfaction

• An apology for inconvenience

A quotation letter is used to:

• Apologize for a product issue

• Provide pricing details for products or services

• Cancel an order

• Request a refund

Which of the following information is NOT usually included in a quotation letter?

• Prices and payment terms

• Shipping details

• Customer complaints

• Product specifications

The main purpose of a complaint letter is to:

• Express dissatisfaction and request a solution

• Praise a company's service

• Provide an update on an order

• Request an invoice

Which of the following should be included in a complaint letter?

• A threat to take legal action

• Detailed description of the issue

• Personal opinions about the company

• Demands for free products

An adjustment letter is written in response to:

• An inquiry about a product

• A quotation request

• A customer complaint

• A follow-up letter

What is the best way to begin an adjustment letter?

• "We are sorry to hear about your experience."

• "We refuse to provide any compensation."

• "Your complaint is invalid."

• "You must wait for our response."