Project Human Resource Management Quiz

A RACI matrix is one way to show roles and responsibilities on your project. What does RACI stand for?

• Responsible, Approve, Consult, Identify

• Responsible, Accountable, Consulted, Informed

• Retain, Approve, Confirm, Inform

• Responsible, Accountable, Confirm, Inform

Everybody does what Tom says because he and the president of the company are golfing buddies. What kind of power does he hold over the team?

• Legitimate

• Reward

• Punishment

• Referent

What’s the most effective approach to conflict resolution?

• Smoothing

• Confronting

• Compromise

• Withdrawal

Two of your team members are having a disagreement over which technical solution to use. What’s the first thing that you should do in this situation?

• Consult the technical documents.

• Tell the team members to work out the problem themselves.

• Ask the team members to write up a change request.

• Meet with the team members and figure out what’s causing the disagreement.

Joe is a project manager on a large software project. Very late in his project, the customer asked for a huge change and wouldn’t give him any more time to complete the project. At a weekly status meeting, the client demanded that the project be finished on time. Joe told the client that he wasn’t going to do any more status meetings until the client was ready to be reasonable about the situation. Which conflict resolution technique was he using?

• Forcing

• Compromise

• Withdrawal

• Confronting

You’ve just completed your resource histogram. What process are you in?

• Acquire Project Team

• Develop Project Team

• Plan Human Resource Management

• Manage Project Team

Which of the following describes Maslow’s Hierarchy of Needs?

• You can’t be good at your job if you don’t have a nice office.

• You need to feel safe and accepted to want to be good at your job.

• Your boss’s needs are more important than yours.

• The company’s needs are most important, then the boss’s, then the employee’s.

Jim and Sue are arguing about which approach to take with the project. Sue makes some good points, but Jim gets frustrated and storms out of the room. What conflict resolution technique did Jim demonstrate?

• Withdrawal

• Confronting

• Forcing

• Smoothing

Tina is a project manager who micromanages her team. She reviews every document they produce and watches when they come and go from the office. Which kind of manager is she?

• Theory X

• Theory Y

• Theory Z

• McGregor manager

Which of the following is NOT one of the top sources of conflict on projects?

• Resources

• Technical opinions

• Salaries

• Priorities