Summary Quiz

What makes empathy different from sympathy?

• Sympathy always leads to action, while empathy does not.

• Sympathy requires emotional connection, but empathy does not.

• Empathy is only possible if you’ve had the same experience.

• Empathy is about deep understanding, while sympathy is just feeling bad for someone.

Which situation best represents cognitive empathy?

• Feeling sad after hearing a friend’s bad news.

• Understanding a classmate’s struggles and adjusting expectations.

• Helping someone after recognizing their difficulties.

•  Ignoring emotions and focusing only on facts.

Which of the following is an example of empathy fatigue?

• Feeling overwhelmed after constantly absorbing others' emotions.

• Struggling to understand someone’s perspective.

• Refusing to help because you lack emotional connection.

•  Feeling detached from others due to personal bias.

How can setting boundaries improve emotional empathy?

• prevents people from feeling any emotions.

• helps avoid becoming emotionally drained.

•  allows full absorption of others’ feelings.

• encourages ignoring negative emotions.

What is a main cause of conflicts growing without empathy?

• People become too emotional.

• People try too hard to understand each other.

• People focus only on their own perspective.

• People ignore logical reasoning.

1. 1) You notice a homeless person shivering in the cold, so you buy them a warm meal.

2. 2) You see a stressed coworker and recognize their frustration.

3. 3) Your sibling is nervous about school, and you feel their anxiety.

• 1. 1) Compassionate

  2. 2) Emotional

  3. 3) Cognitive

• 1. 1) Compassionate

  2. 2) Cognitive

  3. 3) Emotional

• 1) Cognitive

  2) Compassionate

  3) Emotional

• 1) Cognitive

  2) Emotional

  3) Compassionate

What is the main goal of active listening?

• To quickly offer solutions to the speaker’s problem.

• To memorize everything the speaker says.

• To wait for your turn to speak and share your opinion.

• To fully concentrate, understand, and respond to the speaker

Which of the following is NOT an example of active listening?

• Nodding and using small verbal cues like “I see” or “Go on.”

• Interrupting to share a similar personal experience.

• Asking clarifying questions to better understand the speaker.

• Summarizing what the speaker said to confirm understanding.

How can a listener show they are actively engaged without speaking?

• Avoiding eye contact to avoid making the speaker uncomfortable.

• Checking their phone occasionally while the speaker is talking.

• Maintaining appropriate eye contact and using facial expressions like nodding.

• Sitting completely still with no reaction.

If your mentee pauses after sharing something difficult, what is the best active listening response?

• A) Immediately give advice on how to fix the issue.

• B) Say nothing and wait for them to continue, using supportive body language.

• C) Fill the silence by talking about your own similar experience.

• A or B; it depends on what kind of „listening agreement” you are in with them.