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Airbnb Quiz

Authored by [AIR] Madeline Cristal

English

Professional Development

Used 1+ times

Airbnb Quiz
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10 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What does hospitality mean?

The action of providing a service

being able to rent your house

working at a hospital

make the service magical by going the extra mile and deliver a welcoming experience

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

A host is complaining about a poor experience with a guest on Facebook

safety

social media

Resolutions 2

ECS

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

what steps do you take when a user can't remember the password?

We provide a link to reset PW / they can click on forgot PW and get an email

they can get a new PW from IVR

they can get a pin for a new PW

We can give them a new PW over the phone

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Can a user change their currency?

not once they create their profile. the currency can't be changed.

No, we only accept USD

Yes, as long as the currency they want is supported by Airbnb

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Can we change a user phone number if they request it?

Yes, as long as they are verified

No, the phone number can't be changed

Yes, they have to call us

Yes, They need to go to profile>edit profile>update phone number

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is the name of the tool that we use to check the user's profile?

resolution center

nova knowledge

superpunch

Nova atrium

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Where do we select the appropriate "motive" for a user to contact us?

ticket topic

I need help with

attachments

contact reason

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