Airbnb Quiz

What does hospitality mean?

• The action of providing a service

• being able to rent your house

• working at a hospital

• make the service magical by going the extra mile and deliver a welcoming experience

A host is complaining about a poor experience with a guest on Facebook

• safety

• social media

• Resolutions 2

• ECS

what steps do you take when a user can't remember the password?

• We provide a link to reset PW / they can click on forgot PW and get an email

• they can get a new PW from IVR

• they can get a pin for a new PW

• We can give them a new PW over the phone

Can a user change their currency?

• not once they create their profile. the currency can't be changed.

• No, we only accept USD

• Yes, as long as the currency they want is supported by Airbnb

Can we change a user phone number if they request it?

• Yes, as long as they are verified

• No, the phone number can't be changed

• Yes, they have to call us

• Yes, They need to go to profile>edit profile>update phone number

What is the name of the tool that we use to check the user's profile?

• resolution center

• nova knowledge

• superpunch

• Nova atrium

Where do we select the appropriate "motive" for a user to contact us?

• ticket topic

• I need help with

• attachments

• contact reason

Once the booking is confirmed, can a user add a different payment method for future payments?

• No, once the booking is confirmed they can't change the payment method

• Yes, they can add as many payment methods as they want

• no, they can only have 1 payment method per profile

• Yes, however it's for upcoming payments not for initial payments

Can a payment method be removed?

• Yes, at any time

• No, it can't be removed if upcoming payments are scheduled

• Yes, but they have to call us

• No

Are payments and payout methods the same thing?

• Yes, they are

• No, they are not

• yes, as long as both for the same profile

• No, the payment method is used to secure a booking and the payout method is to receive an income/deposits