UTS DAK

What is the first stage of culture shock?

• Adjustment

• Honeymoon

• Crisis

• Integration

Which stage of culture shock involves feelings of frustration and confusion?

• Honeymoon

• Adaptation

• Crisis (Culture Shock)

• Mastery

At which stage does a person start to accept and adjust to the new culture?

• Honeymoon

• Adaptation

• Crisis

• Rejection

What is the final stage of culture shock, where a person fully integrates into the new culture?

• Honeymoon

• Crisis

• Adjustment

• Mastery

What is reverse culture shock?

• Difficulty adjusting when returning home

• Adapting to a new culture

• The excitement of experiencing a new culture

• The ability to fully integrate into two cultures

What is a polite way to answer a business call?

• "What do you want?"

• "Hello, who is this?"

• "Good morning, this is [Name] from [Company]. How may I help you?"

• "Yes, go ahead."

How would you ask to speak to someone on the phone formally?

• "Hey, give me [Name]."

• "Can you put [Name] on?"

• "May I speak to [Name], please?"

• "I need to talk to [Name]."

If the person you want to speak to is unavailable, what should you say?

• "Okay, I'll call later."

• "Can I leave a message?"

• "Fine, just tell them I called."

• "Forget it."

What is an appropriate way to end a business call?

• "Bye."

• "Talk later."

• "Thank you for your time. Have a great day."

• "See you!"

How would you ask someone to repeat something over the phone?

• "What? Say it again!"

• "Sorry, could you repeat that, please?"

• "Talk louder!"

• "What did you say?"