Quiz: Chapter 3 Test

Which of the following is often the hardest part of troubleshooting?

• Asking the user questions

• Implementing a solution

• Reproducing the problem

• Documenting findings

An employee submitted a support ticket stating that her computer will not turn on. Which of the following troubleshooting steps should you take first? (Select two.)

• Make sure the power cord is plugged into the wall.

• Make sure the keyboard and mouse are plugged in.

• Use a multimeter to test the power supply.

• Make sure the surge protector is turned on.

• Open the computer and replace the power supply.

Which of the following is an example of computer hardware?

• Web browser

• Microchip

• PowerPoint

• App

Which of the following is the MOST important skill for a PC technician?

• Quick repairs

• Lifting over 100 lbs.

• Organizational skills

• Customer service

Tina has accepted a position as a graphic designer. She wants a powerful device that she can connect multiple large screens to. Which device would be the BEST option for her?

• Server

• Laptop

• Smartphone

• Desktop computer

Which of the following devices generally include a variety of integrated hardware such as a camera? (Select two.)

• Desktop computer

• Smartphone

• Laptop

• Server

• Gaming console

Which of the following components converts AC to DC?

• Power supply

• Voltage regulator

• Surge protector

• Capacitor

Abby needs a device that she can take to a client's location and show presentations from. Which of the following devices would be the BEST option for her?

• Laptop

• Server

• Desktop computer

• Gaming console

Which of the following uses persistent memory chips to store data?

• Flash drive

• Compact disc

• Hard disk

• RAM

Which of the following companies is a manufacturer of CPUs?

• nVidia

• Hewlett Packard

• Intel

• DELL