Which of the following is an interpersonal action that an employee should follow when speaking or listening to other team members?

All of LO4 unit 1

Quiz
•
Information Technology (IT)
•
12th Grade
•
Hard

James Barke
FREE Resource
30 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Avoid eye contact to focus on speaking
Sit up straight to show interest
Speak as quickly as possible
Use technical jargon at all times
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When should an employee use technical terms?
When discussing issues with technicians
In all written communication
When speaking to customers unfamiliar with the system
In informal conversations with friends
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the difference between closed, open, and leading questions?
Closed questions prompt short answers, open questions elicit opinions, leading questions expect a certain response
Closed questions elicit opinions, open questions expect a certain response, leading questions prompt short answers
Closed questions elicit opinions, open questions prompt short answers, leading questions expect no response
Closed questions expect a certain response, open questions prompt short answers, leading questions elicit opinions
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following should be considered when deciding between formal or informal written communication?
Whether the communication will be legally recorded
The time of day the communication is sent
The number of words in the message
The color of the paper used
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a barrier to successful communication?
Distraction from social media
Consistent eye contact
Active listening
Clear and concise language
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is one advantage of using email for communication?
It can include documents and multimedia attachments.
It requires no internet connection.
It is always free to send messages.
It is the fastest method of communication.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which communication method is best for real-time support?
Letter
Blog/Vlog
Instant Messaging
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