Receptionist Quiz

The person who greets and welcomes guests at a restaurant is called a:

• Receptionist

• Waiter

• Chef

When guests arrive, the receptionist should open __ the door for them.

• Quickly

• Slowly

• Widely

The appropriate greeting for guests arriving at 8:00 AM is:

• Good afternoon

• Good morning

• Good evening

If the guests have a reservation, the receptionist should:

• Ignore them

• Guide them to the reserved table

• Ask them to wait

If guests do not have a reservation, the receptionist should:

• Ignore them

• Ask how many are dining and their preferred section

• Tell them to leave

Acknowledge guests __ as soon as they arrive at the restaurant.

• As soon as possible

• When convenient

• When they call you

When the guests arrive, the receptionist should make:

• No eye contact

• Pleasant eye contact

• Angry eye contact

The role of the receptionist includes treating guests with:

• Disrespect

• Hospitality

• Indifference

An essential action for creating a welcoming atmosphere is:

• Ignoring guests

• Acknowledging guests as soon as they arrive

• Being rude

One whom you would treat with respect and hospitality as if they were a visitor in your home/restaurant is called:

• Customer

• Guest

• Stranger