CAF Issues Quiz

I received my order, but the box was damaged and some items inside are missing. Can you help me with this? True or False: The correct contact reason is "Order."

• True

• False

My package has been stuck in pre-shipment status for over a week. Can you check what's happening? True or False: The correct contact reason is "Quality."

• True

• False

Answer explanation

The correct contact reason is "Shipping" because the issue pertains to a delay caused by the carrier, which falls under the shipping category.

The product I received has a strange taste and smell. It's not what I expected. Can I get a replacement? True or False: The correct contact reason is "Quality."

• True

• False

I got the wrong items in my delivery. These are not what I ordered. What should I do? ?" True or False: The correct contact reason is "Shipping."

• True

• False

Answer explanation

The correct contact reason is "Order" because the customer received incorrect items, which falls under the order category.

The tracking shows that my package was lost in transit. Can you send me a new one? True or False: The correct contact reason is "Shipping."

• True

• False

There seems to be a foreign object in the product I received. This is unacceptable. True or False: The correct contact reason is "Order."

• True

• False

Answer explanation

The correct contact reason is "Quality" because the issue pertains to a product defect, which falls under the quality category.

I received a damaged item in my order. How do I go about getting a refund or a replacement? True or False: The correct contact reason is "Order."

• True

• False

The external packaging of my order was damaged when it arrived. I'm concerned about the contents." True or False: The correct contact reason is "Order."

• True

• False

Answer explanation

The correct contact reason is "Shipping" because the issue pertains to the external packaging damage caused during shipping, which falls under the shipping category.

The seals on the product bottles are leaking. This is concerning. Can I get a replacement? True or False: The correct contact reason is "Quality."

• True

• False

There are items missing from my order. Can you send the missing items to me? True or False: The correct contact reason is "Shipping."

• True

• False

Answer explanation

The correct contact reason is "Order" because the customer received an incomplete order, which falls under the order category.