Test tuần 10/2025 - AR

Test tuần 10/2025 - AR

Professional Development

10 Qs

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Assessment

Quiz

Other

Professional Development

Easy

Created by

Ngan Kim

Used 1+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Can I setup reminder for Discount email?

Yes, you can modify this settings in Collect Reviews > Discount > Discount settings

App does not have this feature yet, we will note your request to Product team for consider improving

Yes, the settings in Collect Reviews > Auto-request settings

2.

MULTIPLE SELECT QUESTION

1 min • 1 pt

Which sources that Customize settings in Import Reviews apply on?

Bulk import on DSers

Ali Express

Amazon

Temu

eBay

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

How many onboarding chat that agent need to open per shift?

All new-install customer unless agent is in high-traffic

6 chats per shift

10 chats per shift

As many as possible

4.

MULTIPLE SELECT QUESTION

1 min • 1 pt

Which mails are generated by our app?

(choose correct answers)

Order delivered

Order confirmation

Discount code after leaving reviews

Request reviews

Marketing mail

5.

MULTIPLE SELECT QUESTION

1 min • 1 pt

Which actions need to be taken as a remote CS agent?

When ending shift, need to make sure next agent is online

Take note all news and updates to support cases properly

Be careful when checking any issue and settings

Be punctual

React and reply to the feedback + post on Slack that you are related

6.

OPEN ENDED QUESTION

15 mins • 1 pt

Please explain the purpose of these two mails in General Settings: https://prnt.sc/2OWY_bFxfm_b

Evaluate responses using AI:

OFF

7.

OPEN ENDED QUESTION

15 mins • 1 pt

Customer is concerned about losing product information and customer data when giving CA to the team. Provide full explanation to sooth customer and convince her to give access

Evaluate responses using AI:

OFF

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