Human Behavior in Organization

Cognitive dissonance occurs when there is congruence among attitudes, perceptions, and behaviors.

• True

• False

Withdrawal behaviors such as absenteeism and resigning from a job are potential organizational consequences of stress.

• True

• False

The expectation that another person will not act to take advantage of us regardless of our ability to monitor or control him or her is known as

• organizational citizenship.

• trust.

• perception.

• distributive fairness.

Which of the following statements about moods is NOT true?

• Moods are short-term emotional states.

• Our mood at the start of a workday will often influence how we see and react to work events, which then influences our performance.

• Moods are directed at specific people or events.

• Our moods can be influenced by others.

If being happy pulls us to spend quality time with our families but personal ambition pulls us to work longer hours and pursue promotions, we may inevitably feel an

• interpersonal value conflict.

• individual-organization value conflict.

• intrinsic work value conflict.

• intrapersonal value conflict.

Which component of an attitude is derived from feelings that an individual has about another person or situation?

• Cognition

• Intention

• Perception

• Affect

George is highly committed and has an attachment to the organization where he works. He feels he is a true member of the company. George is demonstrating

• organizational citizenship.

• organizational commitment.

• job identification.

• job satisfaction.

The process of screening out information that contradicts one’s beliefs is known as

• perceived reality.

• cognitive dissonance.

• selective perception.

• complementary congruence.

In which stage of the GAS do people typically experience feelings of no longer being able to cope with the stressor?

• Exhaustion

• Realization

• Resistance

• Alarm

A moderate degree of workload-related stress can

• stimulate energy and motivation.

• overload the nervous system.

• increase anxiety.

• result in apathy.