Customer Service Quiz

Why did the customer return to the store?

• They didn’t like the record.

• The record was the wrong one.

• The record was damaged.

• They changed their mind.

What was wrong with the record?

• It was missing a cover.

• It had a scratch.

• It was the wrong size.

• It was broken in half.

What did the customer first ask for?

• A refund.

• A new record.

• A discount.

• A different record.

What did the assistant offer to do?

• Give the customer a full refund.

• Exchange the record for a different one.

• Give a new copy of the same record.

• Offer store credit.

What did the assistant ask at the end of the conversation?

• If the customer needed help choosing another record.

• If the customer had a receipt.

• If the customer wanted a bag.

• If the customer would like a refund.