Tutorial 5

The process that begins when one party perceives another party has or is about to negatively affect something the first party cares about is known as ________.

• problem solving

• assessment

• conflict

• negotiation

• collective bargaining

Gwyn is struggling with personal issues of control within her team. Her outbursts and underhanded nature of functioning within the team is destructive. This could be considered ________.

• relationship conflict

• dysfunctional conflict

• dysfunctional task conflict

• dyadic relationship issues

• intragroup conflict

Studies demonstrate that ________ conflicts are almost always ________.

• relationship; formal

• relationship; informal

• relationship; dysfunctional

• relationship; functional

• task; reactive

Which type of conflict relates to the content and goals of work?

• Job

• Task

• Relationship

• Process

• Communication

When your work group disagrees, the disagreements usually concern how the group's work should be accomplished. The type of conflict experienced by your group is known as a ________ conflict.

• task

• relationship

•  process

• traditional

• reactive

A conflict-handling technique in which the parties in a conflict each desire to satisfy fully the concerns of all parties is ________.

• collaborating

• competing

• accommodating

• avoiding

• compromising

The ________ conflict-handling intention is assertive and uncooperative.

• compromising

• avoiding

• competing

• collaborating

• accommodating

When is conflict dysfunctional?

• When it provides a medium to release tension

• When it reduces group cohesiveness

• When it fosters an environment of self-evaluation

• When it provides a means for expressing frustration

• When it leads to change

Which of the following conflict management techniques is most likely to be used by a collectivist Chinese manager?

• Direct confrontation

• Authoritative command

• Avoiding

• Pressurizing

• Competing tactics

All of the following are benefits of conflict in organizations except ________.

• increased self-evaluation and change

• increased groupthink

• increased creativity and innovation

• increased curiosity among group members

• increased opportunity to air problems