
Accommodation Reception Services Quiz
Quiz
•
Other
•
12th Grade
•
Practice Problem
•
Hard
rhouencee danganan
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the first step in welcoming guests?
Register guests
Welcome guests warmly and courteously
Issue room keys
Confirm reservation details
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT included in the confirmation of reservation details?
Name of the guest
Length of stay
Room service menu
Method of payment
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should be asked from guests during registration?
Proof of identity
Preferred room temperature
Travel history
Favorite food
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a common accounting procedure?
Guest feedback collection
Staff scheduling
Credit card payments
Room service orders
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a key practice when issuing room keys?
Announce the room number loudly
Provide a map of the hotel
Speak quietly about the room number
Ask for the guest's favorite color
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should be done when a guest requests a room change?
Automatically approve the request
Ignore the request
Check room availability
Charge an extra fee
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is included in guest charges?
Point of sale charges
Complimentary breakfast
Free Wi-Fi
Room cleaning
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