Telemarketing Quiz

What is telemarketing used for?

• To play games

• To sell and help customers

• To watch movies

• To cook food

What are the two functions of telemarketing mentioned?

• Reading and writing

• Cooking and cleaning

• Communication and marketing

• Playing and singing

What is one advantage of telemarketing?

• Long waiting times

• No need to talk

• No need for a phone

• Direct contact with the client

What is a disadvantage of telemarketing?

• No visual information

• Too many calls

• Too much information

• Too many people

What is important to have for successful telemarketing?

• No contact files

• Old contact files

• Only email addresses

• Updated contact files

What should you do before making a call?

• Practice what to say

• Ignore the call

• Hang up quickly

• Talk to friends

What should you focus on during the call?

• Watching TV

• Eating snacks

• Playing games

• Verbal and non-verbal communication

What kind of voice should you use during a call?

• Soft and quiet

• Loud and angry

• Calm and friendly

• Fast and confusing

What should you do after the call?

• Reflect on how it went

• Forget about it

• Call someone else

• Go to sleep

What is one application of telemarketing?

• Watching videos

• Playing music

• Sending letters

• Scheduling commercial visits